Accessibility Statement

Our commitment

GTA TV Wall Mounting is committed to serving customers with disabilities in a way that respects their dignity and independence, and to giving them the same chance to use our services as anyone else. That applies to booking, to the quote, to the install itself, and to anything that happens afterwards.

We’re an Ontario business, so the Accessibility for Ontarians with Disabilities Act — the AODA — and its accessibility standards apply to us. We treat the commitments below as ongoing work, not a box we’ve already ticked.

This website

We aim for this site to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA — the standard most commonly used to judge whether a website works for people using screen readers, keyboard-only navigation, magnification, or other assistive technology.

To be straight with you: that’s our target, not a finished result. This site has not been through a formal accessibility audit, and we’re not claiming a conformance level or a certification we haven’t earned. Things we work on as we build and update pages include:

• Text alternatives for images that carry meaning.
• Headings and landmarks in a sensible order, so screen readers can move through a page.
• A “skip to content” link at the top of each page.
• Links and buttons that can be reached and used with a keyboard alone.
• Colour and text sizing chosen with contrast and legibility in mind.
• Layouts that reflow on phones and tablets, and when you zoom in.

Parts of this site were carried over from an older build, and some of it still uses third-party code and embedded content we don’t fully control — maps and social widgets, for example. Where we can’t fix an embedded component ourselves, we’ll give you the same information another way if you ask.

Accessible formats and communication support

If something we’ve published or sent you — a quote, an invoice, an appointment confirmation, or anything on this site — doesn’t work in the format you’ve got it in, ask us and we’ll provide it in an accessible format or with communication support, at no extra charge beyond what anyone else pays for the same thing.

We’ll talk with you about what actually works for you rather than guessing. Practically, that can mean large print, plain text by email, reading the details out over the phone, or working through a family member, support person, or interpreter you bring into the conversation. We’ll agree on the format and the timing with you directly.

Service animals, support persons and assistive devices

Service animals

Service animals are welcome anywhere our technicians are working. If a rule outside our control keeps an animal out of a particular area — a building or a workplace rule, for example — we’ll work out another way to serve you.

Support persons

You’re welcome to have a support person with you at any point — the quote, the install, the walkthrough at the end. We don’t charge anything extra for that.

Assistive devices

You’re welcome to use your own assistive devices while we’re in your home. If one of them affects where the TV, mount, or cabling should go, tell us before we start drilling — it’s much easier to plan around than to redo.

Accessibility of the in-home visit

Our work happens in your space, not ours, so the accessible thing to do is ask rather than assume. When you book, tell us anything that would help the visit go smoothly — how you prefer we announce ourselves, whether knocking works better than a doorbell, whether someone needs extra time to get to the door, if there’s a quieter time of day that suits you, or anything about the room we should know before we bring tools in.

Mounting height, viewing angle, and where the controls and cables end up are all things we set with you on site. If you use a wheelchair or a recliner, or you’re working around limited reach or a seated sightline, say so and we’ll position everything for how you actually watch — that’s a normal part of the consultation, not a special request.

Our team

Everyone who deals with customers on our behalf is expected to follow the commitments on this page, including anyone we send to your home. If a technician gets something wrong here, that’s on us — tell us and we’ll deal with it.

Notice of service disruptions

If something you rely on to reach us goes down — the phone line, the email, or a part of this website — we’ll let you know when we can. Notice will say what’s unavailable, why, how long we expect it to last, and what to use in the meantime. Where we know about it ahead of time, we’ll say so ahead of time; where we don’t, we’ll post or send notice as soon as we reasonably can.

If you have a booked appointment and a disruption affects it, we’ll contact you directly rather than leaving you to find out.

Tell us about a barrier

If any part of this website or our service was hard to use, we want to hear about it — including the small stuff. It’s the fastest way anything actually gets fixed. Feedback can be given by phone, by email, or by mail, whichever is easiest for you, and you can send it anonymously if you’d rather. If you tell us how you’d like us to reply, we’ll reply that way.

It helps if you can tell us the page or the part of the visit involved, what you were trying to do, and what got in the way — but send it either way, even if you can only describe part of it.

We’ll get back to you as soon as we reasonably can, and we’ll tell you what we’re doing about it.

Updates to this statement

We’ll update this page as the site changes and as we learn where we’re falling short. The date at the top tells you when it last changed. It sits alongside our other policies on the legal page, next to our privacy policy and cancellation policy, and nothing here changes the terms in those.