Service Agreement

Who this agreement is between

This agreement is between GTA TV Wall Mounting (“we”, “us”, “our”), operating from 111 Inverlochy Blvd Unit 903, Thornhill, Ontario L3T 3R7, and the person or business who books an installation with us (“you”, “your”).

It applies to every installation, service call and warranty visit we carry out for you, at the address you give us, anywhere in the Greater Toronto Area we serve. If you’re booking on behalf of a company, a landlord, a condo corporation or anyone else, you’re confirming you’re authorised to agree to these terms for them.

How the agreement is formed

You’re agreeing to these terms when you confirm an appointment with us — by phone, by email, through the form on this site, or by accepting a quote we’ve sent you. Confirming the booking is what forms the contract; you don’t need to sign anything separately.

If we’ve given you a written quote, work order or invoice for a specific job, that document and this agreement are read together. Where they genuinely conflict, the job-specific document wins for that job only.

We can update these terms from time to time. The version published on this page when you confirm your booking is the one that governs that booking — a later change doesn’t reach back and change a job you’ve already booked.

What we install

We’re an on-site installation company. Everything we do happens at your home or business — we don’t ship goods to you and we don’t take products back by mail.

The services we offer

• Precision TV wall mount installation
• Frame TV installation (Samsung Frame, Hisense Canvas, LG Gallery)
• Invisible wire concealment
• Structured low-voltage cabling
• Monitor installation
• Projector installation
• SmartBoard installation
• Video wall installation
• Soundbar mounting
• Wall hanging services for art and décor

What a standard installation covers

Unless your quote says otherwise, a standard job means: checking the wall and the mounting position with you, fixing the bracket securely, hanging and levelling the equipment, connecting the cables you already have to the equipment we’ve mounted, basic tidying of visible cables, testing that the installation is stable and powers on, and cleaning up after ourselves.

Work that needs its own quote

Some work is real work and gets priced separately. We’ll tell you before we start it, and we’ll never do it and bill you for it as a surprise. That includes:

• In-wall wire concealment and running new cable inside a wall
• New power outlets, or anything that needs a licensed electrician
• Structured low-voltage cabling runs
• Mounting into concrete, brick, stone, tile, plaster-and-lath, or steel studs
• Mounting over a fireplace, in a corner, on a ceiling, or outdoors
• Wall reinforcement, blocking, or building out a mounting surface
• Removing an existing mount, patching, or repairing previous work
• Moving furniture, dismantling built-ins, or working above a stairwell
• Extra equipment beyond what your booking covers

If we find out on site that the job needs any of the above, we’ll stop, explain it, and give you a revised price. Work only continues once you’ve agreed to it.

What’s not included

To keep expectations straight, these are outside what we do:

• Electrical work of any kind that requires a licensed electrician, and anything requiring a permit
• Plumbing, gas, HVAC, structural, roofing or masonry work
• Repairing, servicing or opening up your TV, projector, soundbar or other equipment
• Configuring your streaming accounts, subscriptions, network or smart-home platform beyond confirming the equipment we mounted powers on and displays a picture
• Supplying or programming universal remotes, receivers or third-party control systems
• Painting, plastering, drywall finishing, wallpapering or refinishing
• Asbestos, mould, lead or any other hazardous-material handling
• Obtaining permission from your landlord, condo board or property manager — that’s covered in section 6

What we need from you

None of this is unreasonable, and all of it is the difference between a clean two-hour job and a wasted trip. Before we arrive, please make sure of the following.

• Someone can let us in. An adult aged 18 or over needs to be at the address for the whole appointment, and able to make decisions about placement and any change to the quote.
• The work area is clear. Furniture, décor, electronics and anything breakable moved out of the way, with room for a ladder and tools. We’re not able to move heavy furniture, and we won’t take responsibility for items left in the work area.
• There’s working power. A live outlet near the mounting position, plus lighting we can actually see by.
• Parking is available. Somewhere legal and reasonably close to unload from. If parking, permits, tolls or elevator booking cost money at your building, that cost is yours.
• Building access is arranged. Elevator or service-lift booking, loading-dock times, security sign-in, gate codes — sorted before we get there.
• Pets and children are kept clear. Power tools, sharp brackets and heavy screens don’t mix with either. Please keep them out of the work area for the duration.
• The site is safe. No active hazards, no unsafe floors or ladders, no environment we can’t reasonably work in.
• Your equipment is on site. The TV, mount, brackets and cables you want us to use, unboxed or at least present, plus their fixings and instructions.

If we arrive and we can’t safely start — nobody home, no access, no power, an unsafe or blocked work area — that counts as a cancellation on the day, and the terms in our cancellation policy apply.

Our technicians can decline or stop work at any point if the site isn’t safe, if the wall won’t hold the load, or if anyone on site is abusive or threatening. That’s a judgement call our installers get to make, and we’ll always explain it.

Permission to drill

This one matters more than people expect, especially in rentals and condos.

By booking, you confirm that you either own the property or have the property owner’s permission to have holes drilled and fixings installed in the walls, ceilings or structure at the address, and that the work doesn’t breach your lease, your condominium declaration, rules or by-laws, or any building policy that applies to you.

Getting that permission is your job, not ours. We don’t contact landlords, property managers or condo boards on your behalf, and we don’t verify permission — we rely on what you tell us. If it turns out permission wasn’t in place, you’re responsible for the consequences, including any claim, cost or repair demand from an owner, landlord or condo corporation, and you agree to indemnify us against those claims to the extent they arise from your confirmation being wrong.

Walls, and what’s behind them

A mount is only ever as strong as what it’s fixed to. We assess the wall before we drill and we’ll tell you honestly if it won’t take the load — but there are limits to what anyone can see from the outside of a wall.

Wall types

We install into drywall over wood studs, concrete, brick, plaster and other common GTA wall constructions. Different walls need different fixings, different tools and different amounts of time, which is why some of them are quoted separately (see section 3). If the wall turns out to be a type we can’t safely mount into — or one that needs reinforcement first — we’ll stop and talk it through with you rather than push ahead.

What you’re telling us about the wall

By booking, you confirm that, as far as you know, the wall is structurally sound and suitable for the equipment being mounted, and that you’ve told us about anything you know or reasonably ought to know is inside or behind it, including:

• Electrical wiring, junction boxes and panels
• Plumbing and water lines
• Gas lines
• In-floor or in-wall heating
• Post-tension cables (common in concrete condo construction)
• Rebar, ducting, data or alarm cabling
• Previous repairs, patched openings, water damage, rot or unstable finishes

We use standard detection tools, but no detector sees everything, and no installer can guarantee what’s inside a wall they didn’t build. Where damage results from something in the wall that you knew about and didn’t disclose, or that wasn’t reasonably detectable, that risk sits with you rather than with us. Where damage results from our own carelessness, section 14 and section 15 apply and we deal with it properly.

If you’re in a condo or a newer high-rise and you don’t know whether there are post-tension cables in your walls, tell us before we book. It changes how — and sometimes whether — we mount.

Estimates and pricing

Prices we quote over the phone, by email or through this website are estimates based on what you’ve described. The ranges published on our site — for example the mount-type cost ranges on our home page — are guides, not fixed prices for your specific job.

A quote assumes the job matches the description: the wall type, the equipment, the mounting position, the access and the amount of cabling you told us about. If any of that turns out to be different on site, the price changes — and we’ll agree the new price with you before continuing.

Unless we’ve written otherwise, quotes exclude applicable taxes, parking and permit costs, and any hardware, brackets, cable or materials we supply on the day. A quote is valid for the period stated on the quote itself; if it doesn’t say, ask us and we’ll confirm it in writing.

Payment

We accept credit card and Interac e-Transfer. If we agree to another payment method for your job, we’ll confirm it in writing before the work.

Payment is due on completion of the work, unless your quote or invoice says otherwise. For commercial jobs, larger installations or accounts with agreed terms, the payment terms on the invoice apply.

If a deposit is required for your job, we’ll tell you before the work is scheduled and the amount will be set out in your quote. If we charge interest or an administration fee on a late payment, the rate will be stated as an annual rate, and no late charge applies unless we’ve told you about it before the work.

One prepayment rule already exists and is not changed by this agreement: customers who cancelled an appointment in the past and want to book again pay upfront, as set out in our cancellation policy.

Until an invoice is paid in full, any hardware we supplied stays our property, even though risk in it passes to you on installation.

Cancelling or rescheduling

On our side: if we have to move your appointment — weather, a vehicle problem, illness, a job that runs long — we’ll contact you as early as we can and rebook at a time that works for you, at no extra cost to you.

Our one-year warranty

Every installation is backed by a full one-year material and workmanship warranty. If something goes wrong with one of our installations — and it’s rare — we’ll come back promptly and make it right.

What it covers

• Our workmanship: the mount coming loose, shifting, sagging or losing level because of how it was installed
• Materials we supplied as part of the installation, for the same period
• Re-doing the affected part of the installation, or repairing it, at our option

The warranty runs for one year from the date the installation is completed, and it’s for the customer who booked the job — it doesn’t transfer to a new owner or occupant of the property.

What voids it

• Anyone other than us adjusting, removing, re-mounting or servicing the installation
• The mount or equipment being moved to a different position or a different wall
• Adding equipment, or hanging additional weight, beyond what the mount was rated and installed for
• Misuse, abuse, or using the mount in a way it wasn’t designed for — including hanging from, pulling on or climbing the equipment
• Wall failure caused by conditions you didn’t disclose, or that weren’t reasonably detectable (see section 7)
• Building movement, settlement, renovation work, water damage or structural change after we install
• Faults in a TV, mount, bracket or cable you supplied (see section 12)
• Accident, impact, vandalism, fire, flood, pests, power surge, or any other cause outside our work
• Ordinary wear, and cosmetic marks of the kind described in section 13

Making a warranty claim

Contact us as soon as you notice a problem — phone (647)-839-5215 or email info@gtatvwallmounting.ca — and tell us what’s happening, when you first noticed it, and the address the work was done at. Photos help. Please don’t let anyone else work on the installation before we’ve had a chance to look at it; that’s the single most common way a valid claim gets voided.

If we attend a warranty call and the problem turns out not to be covered, we may charge for the visit at our standard rate — we’ll tell you that before we book it, not after.

Equipment you supply

Plenty of customers already own their TV, mount or bracket, and that’s completely fine — we install it. But we don’t manufacture it, and we can’t warrant it.

Where you supply the TV, mount, bracket, fixings, cables or other equipment, we don’t warrant those items, their fitness for your wall or your equipment, their load rating, or their manufacturer’s instructions. Any warranty on them is the manufacturer’s or seller’s, not ours, and our one-year warranty covers our workmanship only.

If we think a customer-supplied mount, bracket or fixing isn’t safe or isn’t rated for the equipment, we’ll say so and offer an alternative. If you ask us to proceed anyway and we agree to, we’ll do the work to a proper standard but we’re not responsible for a failure caused by that equipment.

The same goes for equipment that was already faulty, damaged or at end of life before we touched it, and for any pre-existing installation we’re asked to work with rather than replace.

Holes, dust and cosmetic marks

Mounting anything to a wall means drilling into it. That’s the job. So it’s worth being upfront about what comes with it:

• Screw and anchor holes at the mounting points, and sometimes a small number of exploratory holes while locating studs or clearing obstructions
• Drilling dust — we contain and clean up what we can, but fine dust travels
• Minor chipping of paint, plaster, tile grout, wallpaper or textured finishes around a hole
• Slight colour or texture difference where a patch, filler or cover plate is used

These are a normal, expected part of the installation, not damage, and they’re not covered by our warranty. We don’t do painting, plastering, wallpapering or refinishing, and we don’t colour-match paint. If your finishes are old, brittle, or unusual — original plaster, delicate wallpaper, feature tile, stone — tell us before we book so we can plan around it or tell you honestly what to expect.

We also can’t be responsible for conditions that were already there before we arrived — existing cracks, previous repairs, water damage, loose plaster, failing anchors from an earlier install — or for those conditions worsening because of ordinary work carried out properly nearby.

Insurance and damage claims

We carry $5,000,000 in commercial liability insurance. Accidents are rare, but if one happens on our watch, you’re covered by a real policy rather than a promise.

If something is damaged during our visit, tell us right away — ideally while we’re still on site, so our technician can see it. Then follow it up in writing (email is fine) as soon as you reasonably can after the appointment, and early enough that we can still inspect the damage and investigate what happened. Late notice can make a claim impossible to verify. Please include:

• The service address and appointment date
• A description of what was damaged and how you believe it happened
• Clear photos of the damage
• Any repair estimate or proof of value you already have

Please give us a fair chance to inspect the damage and to repair or replace it ourselves before you arrange your own repair. If the item is repaired, replaced or disposed of before we’ve been able to look at it, we may not be able to assess the claim — and neither may our insurer. Prompt written notice isn’t a technicality here; it’s what makes a claim workable.

Limitation of liability

This section limits what we’re liable for. Read it alongside section 16, which protects rights you have under Ontario consumer protection law that we can’t and don’t try to take away.

Subject to section 16, and to the extent the law allows:

1. Cap on damages. Our total liability arising out of or connected to a job — whether in contract, negligence or otherwise — is limited to the amount you paid us for that job, except where the loss is covered by our commercial liability insurance, in which case the available policy limit applies instead.
2. No indirect or consequential loss. We’re not liable for indirect, incidental, special, punitive or consequential loss; loss of use, enjoyment, data, content, recordings or subscriptions; lost profits, revenue or business opportunity; or the cost of substitute equipment or services, even if we were told those losses were possible.
3. Things outside our work. We’re not liable for loss caused by equipment you supplied, work done by anyone else, undisclosed or undetectable in-wall conditions, pre-existing defects in the property, your failure to obtain permission to drill, building movement, or anything else covered by sections 6, 7, 12 and 13.
4. Time limit. Any claim relating to our work should be brought within the period allowed by Ontario’s limitations legislation.

Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t lawfully be limited.

Your consumer rights

In plain terms: the limits in section 15 apply as far as the law allows them to, and no further. If you’re not a consumer — a commercial or business customer — section 15 applies in full.

Photos and privacy

Our technicians may take photos of the completed installation for our own records, for quality checks and for warranty purposes. We won’t publish a photo of your home or business in our gallery, on social media or in marketing without asking you first.

How we handle the personal information you give us when you book is set out in our privacy policy, which applies alongside this agreement.

If something goes wrong between us

Talk to us first. Most problems get sorted with one phone call and, if needed, one return visit — that’s what the warranty in section 11 is for. Call (647)-839-5215 or email info@gtatvwallmounting.ca, tell us what’s wrong, and give us a fair opportunity to fix it.

If we can’t resolve it that way, both of us agree to try in good faith to settle it directly before starting a formal proceeding.

This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The courts of Ontario have jurisdiction over any dispute, and both of us submit to those courts — which includes the Small Claims Court where the amount fits within its limit.

General terms

Entire agreement

This agreement, together with your quote or invoice, our cancellation policy and our privacy policy, is the whole agreement between us about the work. It replaces earlier discussions about the same job. It doesn’t exclude liability for anything we told you that turned out to be fraudulent, and it doesn’t affect section 16.

Amendment

Changes to a booked job — scope, price, date — need to be agreed by both of us. Verbal agreement on site is fine, and we’ll confirm anything that changes the price in writing.

Severability

If a court finds any part of this agreement unenforceable, that part is narrowed to the extent needed to make it enforceable, or removed if it can’t be. Everything else stays in force.

No waiver

If we don’t enforce something once, we haven’t given up the right to enforce it later.

Assignment and subcontracting

You can’t transfer this agreement to someone else without our written consent. We may use our own employees or qualified subcontractors to carry out the work — we stay responsible to you for it either way — and we may assign this agreement as part of a sale or reorganisation of the business.

Force majeure

Neither of us is responsible for a delay or failure caused by something genuinely outside our reasonable control — severe weather, fire, flood, power failure, epidemic or public-health measures, strikes, civil unrest, government action, road closures, or a building denying access. If that happens we’ll reschedule as soon as we reasonably can.

Notices

Notices to us go to the phone number, email address or mailing address in section 20. Notices to you go to the contact details you gave us when booking. Keep them current — we rely on them.

Survival

Sections 6, 7, 9, 11, 12, 13, 14, 15, 16, 18 and 19 continue to apply after the work is finished.

Language

This agreement is drawn up in English at the parties’ request.

How to reach us

GTA TV Wall Mounting
111 Inverlochy Blvd Unit 903, Thornhill, Ontario L3T 3R7
Phone: (647)-839-5215
Email: info@gtatvwallmounting.ca

The cities we cover are listed on our service areas page. Questions about anything above? Get in touch and we’ll give you a straight answer.